Private Dental Insurance Provider Launches "Quality Improvement" Program To Make Software Service Delivery "World Class"
Customer, a major Boston private dental insurance company had embarked upon a multi-year engagement to make their software service delivery lifecycle world class and state-of-the-art.
The engagement involved numerous areas of focus, including Application Development/Management, Service Delivery, Test Data Management, Functional and Non-Functional Automation/Testing, Release Management (including automated deployment & provisioning), Production Incident Remediation, Production Workload Characterization, and Application Performance Monitoring (APM) in Production.
Multi-National Fortune 1000 Semiconductor Companies "World Conference", Delivery by a 3rd-Party Video-Streaming Conference Company
A Fortune 1000, multi-national semiconductor company (hereafter known as the “Client”) has moved to a new implementation of a 3rd-party video-streaming solution to deliver their quarterly “Worldcasts”. It had a requirement to ensure that the video solution would be able to successfully deliver content under an expected level of user concurrency to all participating locations throughout North America and Asia Pacific regions.
Each location has an “Media Server” which fronts the 3rd-party cloud-based solution and delivers video to the users at that location. Performance of each “Media Server” needed to be tested under the realistic workload. Traffic needed to be directed from the end-point to the media-server(s) and back, just as if a real human was accessing them.
A Major Boston Private Research University Moves It's ERP System To An Open Source Solution
Customer, a major Boston private university has embarked on a multi-year project of transitioning university ERP systems to a modern system based on open source platform and service architecture. Such an ERP system would be used as backbone of university systems for financial processing, course management, event and housing management, and enrollment.
The project had a requirement to introduce performance engineering practice in order to assure that key user and business process transactions would be within service level and operational level agreements.